2601 Sequoia Drive

South Gate, CA 90280

Office: Mon-Fri, 9am-5pm

Online: 24/7

Customer Care

See below for Easy Returns

If you have any questions about our products or orders please contact customercare@thruearth.com
USA Returns 

If you are not delighted with your purchase, Thru Earth offers complimentary returns: simply return the item in its original condition within 30 days for a full refund.

To receive a refund based on purchase price of the item(s) and in the original form of payment:
1. All merchandise must be returned within 30 days of the original purchase date.
2. The merchandise must be unworn, in sellable condition with tag attached.
3. The merchandise must not be altered. Sale merchandise may not be returned after 30 days.


Requests for price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 days of receipt of your package.

INTERNATIONAL RETURNS

Returns must be made within 30 days of receipt of the item(s). If for any reason you are not delighted with your purchase, please email onlineservices@thruearth.com and include the following:
Order number Style number or description of item(s) you wish to return
Reason for the return
You will receive further instructions on how to return the merchandise.
If a refund is due, refund amounts will be credited by Borderfree in the same currency, using the same exchange rate as the original tender.
Refunds will be credited to you by Borderfree in the same currency, using the same exchange rate as the original tender.
Please allow up to 25 business days for the credit to post to your account. ("Business days" are Monday-Friday, excluding holidays).
Sale merchandise may not be returned after 30 days.
Requests for price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 days of receipt of your package.